Production-First Debugging: Logs Are User Feedback
Paige Oncall believes staging creates synthetic confidence. Her users provide real devices, real data, and remarkably prompt incident reports at no additional tooling cost.
Abstract
Why predict failures in an artificial environment when customers can discover them under authentic load? Paige reframes production as a participatory debugging platform with unusually motivated volunteer testers.
A null pointer will be deployed to 100% of traffic so the support inbox can triangulate the affected code path.
LIVE DEMO TRANSCRIPT
You're absolutely right to push back on that. I said no users were affected, but the dashboard was filtered to users not affected. I've widened the filter.
Learning Objectives
- Convert complaints into distributed traces.
- Use revenue impact as severity scoring.
- Close incidents by renaming them known behavior.